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Came for a recall on fleet van and they inspected it. then because they had the part in stock replaced it. All in about an hour .

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On Monday, November 26th after what I thought might have been an issue with the CVT in my 2013 Nissan Altima, I stopped by the service department at Beau Townsend Nissan in Vandalia, OH. I did not have an appointment and it was later in the afternoon. They asked me if I had an hour and they would check it out. David Frasher, my service writer was excellent. From the moment I walked in and was greeted by name (surprise!) I was treated like I was the most important customer there. I was in the office of the General Manager Jim Morris, when David came in with the news. He asked to speak with me and my reply was "go ahead, I'm already sitting down." As I suspected it was the CVT transmission and it needed to be replaced. The car was out of warranty and was getting close to 79K in miles. Without asking, the general manager and the service writer went into action. Mr. Morris came back to me with a phone number for Nissan Customer Care line. He gave me very useful information to make sure I provided to them over the phone. The set me up with a beautiful Nissan Rogue as a loaner car. I made the call that afternoon and things were put into motion. Dave even called back to see if I had called since there are things the dealership has to provide the engineers at Nissan. Let me cut to the quick. After the information I provided over the phone and the essential information David gave them, Nissan Customer Care called me back and 'offered' to pay eighty percent (80%) of the repair costs. I was elated to say the least. Beau Townsend went to work on it right away after the approval from Nissan. My brakes were in bad shape and Dave called me and told me the MM left on the. I had them replace the brakes. I had a coupon for a 50% off oil change and had that done also since it was already there. For those of you reading this and know replacing the CVT is over $3500, I left the dealership on that Friday (after thinking it would be Monday or Tuesday) with a total bill of all of the work, my 20%, new brakes, tires rotated, oil and filter change and my bill was right at $1000. I cannot say enough for the commitment of service to their customers from Service Adviser David Frasher and the General Manager Jim Morris. Ms. Flannagan the cashier was a great assistance also.** As a footnote, it's all about how you present yourself also. Don't go in mad, angry and take out your issue(s) on them. They are there to help you. The same goes if you have to call Nissan Customer Care. Kindness on your part goes along way and costs you nothing. You never know the rewards you will get in return.Again, a HUGE THANKS to the entire team at Beau Townsend Nissan.If you need a car, stop in and see Jim Morris, need service, see David Frasher or any member of the service team.

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Tom at service is awesome allways helpful

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Every time I go in for service I am greeted promptly. They go over everything so I know what to expect, keep me updated on progress, make suggestions if some extra is needed, and usually get me out within the time frame promised. Comfortable seating, TV, WiFi area to do work, vending machines... Very nice for the customer!

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